Multi-device world increases pressure to deliver productivity and security

We’re living in a connected, multi-device world where people expect their companies to offer the latest devices or allow ‘bring your own’, as well as the latest apps to work from anywhere. Enterprise device management across Windows, Mac OS, Android, iOS and web apps requires complex systems and specialist people and while it takes focus away from other things, enterprise organisations aren’t always the best equipped to deliver on the promise either.

Fastrack Device Management using Configuration Manager and Microsoft Intune

Fastrack Device Management offers three levels of managed services – Silver, Gold & Platinum – where Fastrack specialists plan, deploy and manage your environment for Configuration Manager and Microsoft Intune. We setup and maintain your network, infrastructure and software, ensuring the best possible environment and allowing you to update and control all end-user experiences, driving productivity and security in your organisation.

SILVER

DESIGN & IMPLEMENTATION OF SYSTEM CENTER CONFIGURATION MANAGER

  • Health check of existing Configuration Manager deployments
  • Remediation to Fastrack Technology Managed Service standard
  • Full design and implementation service for greenfield environments

ONGOING SITE SERVER & DISTRIBUTION POINT MANAGEMENT

  • Building, configuring and deploying new and replacement site servers via Configuration Manager
  • Updating Configuration Manager site servers ensuring all infrastructure is on latest version
  • Managing any hardware issues to resolution

SERVICE MONITORING AND REPORTING

  • 24/7 Fastrack Monitoring of Configuration Manager site servers, services and associated infrastructure
  • Monthly reporting of your Configuration Manager environment

ASSET MANAGEMENT

  • Creating custom user and device collections for targeting deployments and reports

SOFTWARE DISTRIBUTION

  • Managing the distribution of your packaged applications to Configuration Manager infrastructure
  • Configuring application deployments to user and device collections

TECHNICAL SUPPORT AND TRAINING

  • Supporting your IT team with specialist support
PRIORITY 1 PRIORITY 2 & 3
24/7 8am – 6pm
  • Ongoing training of your IT team to ensure best uptake and results from Configuration Manager

GOLD (includes all Silver)

OPERATING SYSTEM MANAGEMENT

  • Creating Standard Operating Environment (SOE) to cater for all devices and deployment scenarios
  • Updating task sequences as required, including when new operating systems are released
  • Creating and configuring boot images, Windows images and driver packages
  • Managing Windows patching for desktop devices and reporting on security posture
  • Maintaining site servers on a monthly basis including patching of hardware and software to agreed levels

APPLICATION PACKAGING

  • Packaging of business applications for deployment to client devices
  • 40 per annum included
  • Charges apply for additional applications

ENDPOINT PROTECTION

  • Enabling Endpoint Protection for all Windows desktop, laptop and server devices managed through Configuration Manager
  • Creating, configuring and maintaining Endpoint Protection policies
  • Overseeing Endpoint Protection and reporting on security posture

PLATINUM (includes all Silver & Gold)

MOBILE DEVICE MANAGEMENT (MDM)

  • Integrating and managing Microsoft Intune and Configuration Manager
  • Creating a ‘single pane of glass’ solution for managing devices
  • Testing new device types against Mobile Device Management (MDM) policies
  • Device intelligence, inventory and reporting through Configuration Manager
  • Enabling remote wipe of mobile devices

WINDOWS SERVER MANAGEMENT

  • Managing patching for Windows based servers via Configuration Manager
  • Creating task sequences for Windows Server deployment

LINUX SERVER MANAGEMENT

  • Managing supported Linux servers via Configuration Manager including;
    • Inventory and asset management
    • Deployment of custom commands and scripts