In the unlikely event something breaks, our Network Operations Centre (NOC) has your back.
When can you contact support?
You can contact the support team Monday to Friday, from 8am until 6pm AEST/AEDT. For ‘priority 1 incidents’, we’re available 24/7 365 days a year.
How do we support you?
We’ll provide support remotely, via phone, email, web portal or on-site
We’ve quantified what ‘great service’ looks like. You better believe these are the most important numbers in our business.
|Answer a call during business hours||2 mins|
|Answer a call after business hours||10 mins|
|Respond to initial email request||1 hour|
|Provide an update||10 business hours|