MICROSOFT TEAMS VOICE

Microsoft Teams is a great way to collaborate internally, but what if you need to communicate with those pesky people outside your business?

Download product guide

What is Microsoft Teams Voice?

Microsoft Teams Voice empowers users to be more productive and collaborative by enabling them to call any Australian landline or mobile number using Microsoft Teams.

Enjoy unlimited calls to Australian numbers and all the features you expect from a next-gen enterprise telephony platform.

 

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Who should use Microsoft Teams Voice?

If you're already using Office 365 (in fact, even if you're not) you'll find Microsoft Teams Voice exceptionally easy-to-use.

If you need a business phone that your users can take home, to the cafe, to Maccas, you'll love Microsoft Teams Voice.

If your users are less technical then you'll love the 24/7/365 end-user support.

If your users work from laptops, mobiles and tablets, you'll love Microsoft Teams voice.

Key features

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Unlimited calls

Unlimited calls to any number Australian mobile or landline.

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Full voice functions

All the traditional call handling features (and some advanced features too!) including hold, transfer, forwarding and voicemail in the cloud.

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Intuitive IVR and ring groups

Set up simple or complex Interactive Voice Response and Ring groups including, 'Hunt groups', 'Simultaneous ring', and more.

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24/7/365  Australian support

Do your users need some extra tender loving care? Call us 24/7/365.

MTV Product guide - ScreenshotDownload the Product guide.

Download the product guide for a deeper view into:

  • Calling Plans
  • Pricing
  • Additional features
  • Consulting offerings
  • Service Architecture


Download now >

Business benefits

Microsoft Teams Voice is the scalable, secure and unified platform that powers collaboration for businesses.

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Setup, then scale

Once you're ready to go, we can have you up and running overnight. Then, quickly scale your users as your business grows.

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Reduced platforms

Bring your critical collaboration platforms together for a unified experience.

 

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Secure

Leverage the security that comes with Microsoft 365 including Multi-factor Authentication, conditional access and much more.

How does Microsoft Teams Voice work?

We have partnered with Microsoft to turn your Teams application into a ready-made enterprise phone system. We do this by combining our SIP trunk services, session boarder controller and other underlying infrastructure with Microsoft Direct Routing.

 

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Microsoft Teams Voice Calling Plans

Not sure what the cost of Microsoft Teams Voice will be for your business? Request a quote.

 

1-20
Users

21-50 
Users

51+ 
Users

Managed Microsoft Teams Voice Calling

$30
per user
per month
$25
per user
per month
POA

Direct Routing Installation
Includes number porting, SIP trunk creation, direct routing and number assignment in Microsoft Teams tenant.
$500
One-time fee
$500
One-time fee
POA

Teams Phone System Consultation, Design & Setup (Optional)
Including initial discovery workshop, design and setup of IVRs, call queues and auto-attendants.
$900
One-time fee
$900
One-time fee
POA
Unlimited National Calls
Unlimited calls to Australian landline and mobile phone numbers from any Microsoft Teams-enabled device.
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Ongoing Management & Training
Addition, modification and removal of user accounts and changes to existing call-queues and auto attendants.
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Fault Response
Fastrack will respond to and resolve faults with Microsoft Phone System and Direct Routing to PSTN.
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Remote 24/7 Support**
Remote support and troubleshooting for end-users’ Teams features such as voicemail and call forwarding after initial setup.
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Hardware Support***
Remote support, troubleshooting and warranty management for hardware procured from Fastrack.
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On-site Support**** Check-01 Check-01 Check-01

Additional fees and considerations

*Microsoft Teams Voice (MTV) requires an Office 365 or Microsoft 365 license. In some licensing models, MTV the Microsoft Phone System License to be purchased.

**Fastrack will provide 24/7 support for priority one issues. All other issues will be resolved within business hours.

***Excludes freight liaison with hardware vendor.

****Fastrack will provide remote support by default and provide on-site support only where Fastrack deems it is required.

*****All pricing excludes GST.

******Additional costs may be incurred for number hosting, hardware management and additional consulting.

 

Let's get started!

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